Manajemen Pelayanan Terpadu Satu Pintu (PTSP) dalam Meningkatkan Kualitas Layanan Pendidikan di MAN 2 Kulon Progo

Authors

  • Susana Widyawati Program Studi Manajemen Pendidikan, Direktorat Pascasarjana Pendidikan, Universitas Sarjanawiyata Tamansiswa
  • Rahmat Mulyono Program Studi Manajemen Pendidikan, Direktorat Pascasarjana Pendidikan, Universitas Sarjanawiyata Tamansiswa
  • Jumintono Program Studi Manajemen Pendidikan, Direktorat Pascasarjana Pendidikan, Universitas Sarjanawiyata Tamansiswa
  • Semiono Raharjo SMAN 1 Piyungan

DOI:

https://doi.org/10.60041/jap.v4i1.353

Keywords:

Service Management, PTSP, Service Quality, POAC

Abstract

This study analyzes the implementation of One Stop Integrated Service (PTSP) management at MAN 2 Kulon Progo, a madrasah with the Integrity Zone (ZI) and Corruption Free Area (WBK) status. This study describes the implementation of the POAC function, identifies supporting and inhibiting factors, and formulates improvement strategies. This study uses a descriptive qualitative approach with data collection techniques including observation, in-depth interviews, and documentation. The main data sources for this study were the madrasah principal, PTSP officers, and service users, while data analysis was conducted using the interactive model from Miles and Huberman. The results show that PTSP management has been carried out systematically, starting with thorough SOP-based planning and then executed through a clear organizational structure. This consistent and responsive service implementation is monitored through a continuous control mechanism, ensuring the achievement of quality standards. The main supporting factors include leadership commitment and ZI/WBK status, while inhibiting factors include limited digital infrastructure and human resource capacity. It was concluded that PTSP management significantly improved the quality of educational services, as evidenced by the very high level of community satisfaction (SKM), while also confirming the success of the madrasah in implementing its commitment as an Integrity Zone and Corruption Free Area.

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Published

2026-02-08

How to Cite

Widyawati, S., Mulyono, R., Jumintono, & Raharjo, S. (2026). Manajemen Pelayanan Terpadu Satu Pintu (PTSP) dalam Meningkatkan Kualitas Layanan Pendidikan di MAN 2 Kulon Progo. JURNAL ARMADA PENDIDIKAN, 4(1), 6–11. https://doi.org/10.60041/jap.v4i1.353

Issue

Vol. 4 No. 1 (2026): JURNAL ARMADA PENDIDIKAN

Section

Artikel

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Copyright (c) 2026 Susana Widyawati, Rahmat Mulyono, Jumintono, Semiono Raharjo

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This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

License : Jurnal Armada Pendidikan (JAP) Use of the article will be governed by the Creative Commons Attribution license as currently displayed in the Creative Commons Attribution 4.0 International License (CC BY SA 4.0). This license permits anyone to copy and redistribute this material in any form or format. , compile, modify and create derivatives of this material for any purpose, including commercial purposes and license derivative works under the same license as the original.